ORDERS
How do I check my order status?
Once you place an order, you will receive an email confirmation with your order and another email with your tracking number. If you did not receive the email confirmation, please email us at [email protected]
What happens if my item is out of stock or back-ordered?
We will contact you in the event that the item you ordered is out-of-stock or on back-order. You may opt to exchange or return your order.
Where are your garments made?
We are a global team of designers, makers, creative thinkers, dreamers and doers. We are headquartered in Hong Kong with a presence in Shenzhen, San Francisco and Boston. Our garments are produced by our own independent workshop in Guangzhou, China.
We operate our own workshops and manage our own teams. We do not outsource any production to any third-parties. This grants us the ability to oversee all aspects of our manufacturing, ensuring the quality of our work, managing the workshop environment and nurturing the relationships we have with our team.
What does your team do to ensure quality products?
Saintcore has implemented a rigorous 3-step quality control system. We check all incoming fabrics for any defects or discoloration. Then, our makers carefully cut and sew each piece by hand. Finally, we have implemented a quality check once the products are done and ready to be shipped. But, of course, we're only human! So, if you receive a product that does not meet your quality expectations, please email us at [email protected]
Why are your products exceptionally priced?
Saintcore has no middlemen (from sourcing agents to expensive warehousing) and we do not excessively markup our products. We ship from our workshop direct to your door. To learn more about transparent pricing, please learn more Here .
Do you use plastic, real fur and leather?
We do not use any plastic, fur or leather in any of our garments. Instead, we use only 100% natural fibers from sustainable or organic sources.
We are also working towards removing any virgin plastics from our packaging.
How do pre-order items work?
We have pre-order items available that are designed and vetted by our team, but not in stock yet. Delivery times for pre-orders vary. If you order both pre-order items and in-stock items, they will be shipped together once the pre-order item is available. Please check the pre-order item page for estimated shipping dates.
How can I share my feedback or comments on your products or service?
You’re our number one inspo for everything we do, so we value your feedback above anything else! Send your thoughts [email protected].